Service open Monday to Friday: from 8:30AM to 5:30PM CST Average time less than 1 hour.
Saturday: from 10:00A to 2:00PM CSTT Average time less than 1 hour.
Sunday: no service.
Warning: Do not use this service to Unlock IMEI from T-Mobile USA as you will receive a NOT WORKING CODE and you won't be able to claim for a refund ! T-Mobile USA is not supported, only MetroPCS is supported so do not waste the time of our supplier sending Junk IMEI as you will end wasting your money.
In case of problem unlocking your phone after delivery:
- Ask us by email for FIX (we will perform one free FIX without asking for Video Proof)
- If after fix, the phone is still locked, then please contact us by email to get the UNIQUE reference code we will ask you to show in the video (to make sure the video was recorded AFTER we fix)
We only refund for "NOT ELIGIBLE FOR UNLOCK" issue, we will not refund any complaint about "Communication Error" or "Server not responding. please try again later.". It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.
All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines on...Delivery Times and Cancellation
Refunds If no unlock code is found for a particular phone, a refund will be processed within 24 hours of us becoming aware that no code is available. All refunds can take around 7 ...Refunds
As a result of the so many fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud. Therefore, we reserve th...Fraud Protection
ACCEPTED PAYMENT METHODS
PayPal / MasterCard / Visa Card / Bank Transfer (Irish, UK, Polish Bank)